APWU Wins Call Center Level
And Pay Arbitration
It’s The Gift That Keeps On Giving
By Kevin Osak - Clerk Craft Director
The word is out, and we won! The A.P.W.U. gets justice for the 1100 call center
clerks. The level 4, 5, & 6 jobs now become level 6, 7 & 8. That means everyone
working at the call centers will get a 2 level upgrade and a nice raise.
Arbitrator Stephen B. Goldberg’s summary of the award:
The Postal Service violated Article 19 by failing to follow the procedures of
ELM 233.2 in relying on private sector wage comparisons to rank the Customer
Care Agents at Levels 4, 5, and 6, rather than at Levels 6, 7, and 8, found to be
appropriate by the OE Department, which applied ELM Section 233.2. Contrary to
the arguments of the Postal Service, its reliance on private sector wage
comparisons was not justified by the Postal Reform Act or the alleged overall
intent of the 2010 Agreement to insource work to the APWU bargaining unit only
when bargaining unit employees can perform that work at a cost equal to or less
than private sector employees.
As an appropriate remedy for its violation of Article 19, the Postal Service
will be directed to place all Customer Care Agents, Tier 1; Customer Care Agents,
Tier 2; and Customer Care Agents, Lead, at Levels 6, 7, and 8, respectively. The
employees in these positions shall also be made whole for lost pay and benefits
resulting from their improper position rankings.
The increases in pay are as follows:
Level 4 to level 6
From $25.73 an hour to $26.72
That’s a $ 0.99 raise or an extra $2059.00 a year
Level 5 to level 7
From $26.20 an hour to $27.29
That’s a $1.09 raise an hour or an extra $2253.00 a year
Level 6 to level 8
From $26.72 an hour to $27.89
That’s a $1.17 raise an hour or an extra $2430.00 a year
This award is upwards of 2 million dollars, and it’s the gift that keeps
on giving. Every year that the call center employee’s work, means that
they will all make a combined $2 million more a year. This is a huge victory for
the A.P.W.U., and the Call Center employees. I see the Call Center
employees on a weekly basis, and they are hardworking, dedicated and
deserve what they got and then some. The job they have is ever changing, and it
keeps piling on more and more and more. Each month it seems that management adds
more duties, so not only have the employees earned the higher levels, but
they also have earned the extra money.
Congratulations to everyone who worked hard for this momentous victory. I would
like to thank everyone at the National A.P.W.U., for their hard work and
dedication for not only this victory, but for all the hard word they have done
through the years.
I would especially like to thank President Roscoe Woods, CCC Stewards Lucy
Morton (now retired), and Lorinda Miller who went above and beyond with their time and
I would also like to thank the hard working A.P.W.U. Members of the Troy
Customer Call Center. Thank you for your trust, you support, and your membership
in the A.P.W.U.
To the non-members it is time to stand up, and join the Union that has not only
proven itself, time and time again, but is out there working daily for your
We have shown you that we are representing you, and now it’s time to stand
up and join us.
See Lorinda Miller, Allen Coin, or Chief Steward Eric Neal for an 1187 to join.
A short note from President Woods –
How this award gets implemented will be the subject of further negotiations at
the national and local levels.
We will keep you all informed and we will work diligently to ensure the
arbitrators award is complied with in its entirety.
We ask for your patience as we do this.
I echo Kevin’s congrats to all involved, as you are aware we sent our own
to DC to offer input and assist HQ and it was this collective team effort that
led to the obvious outcome.
Mark Dimondstein Wins Presidency
His Team Wins Most Offices
Elizabeth Powell Wins as Secretary-Treasurer
Kaczor Wins Health Plan Director
Mark Dimondstein was elected the new president of the American Postal Workers
Union in a hotly-contested race that ended Oct. 7. His “Members
First” team won most of the offices they sought, defeating incumbents.
The exceptions were incumbents Liz Powell, who was re-elected
Secretary-Treasurer in a three-way race, and William Kaczor, who was re-elected
Health Plan Director. The union mailed 195,509 ballots to union members; 48,909
envelopes were returned.
“I hope everyone will get behind the new
administration,” said outgoing President Cliff Guffey. “We have
tough times ahead and we’re going to need unity.” Dimondstein
was not available for comment.
Running on Dimondstein’s Membership Team slate and winning were: Debby
Szeredy for Executive Vice President, Tony McKinnon for Industrial Relations
Director, John Marcotte for Legislative/Political Director, and Anna Smith for
Organization Director. Also running with Dimondstein and winning were Kennith
Beasley for Southern Region Coordinator and Clint Burelson for Clerk Division
Twenty-four offices were contested, including Maintenance Assistant Director, 11
National Business Agent spots and three Retiree National Convention Delegates.
Unofficial results are posted below. Winners are denoted with an asterisk;
incumbent officers are denoted by “(I)” appearing after their name.
Certified results are expected in the next several days and will be posted at
www.apwu.org. Results also will appear in the next issue of The American Postal
The newly-elected officers begin three-year terms on Nov. 12. A swearing-in
ceremony will be held Nov. 7.